Type 'services.msc' to get Services – Go to “Print spooler” – Right-click and “Stop” the service.Press “Windows key” + “r” to get the “Run” window.If the issue persists, I would suggest here is to uninstall the printer from the root level and then reinstall it by following the steps below: Alternatively you can also try to update the printer firmware directly from the printer control panel.įor more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Let's try to update the printer firmware. You for posting your query on HP Community,
